FAQ

e2 bat FAQ — Casino, Deposits, KYC and Withdrawals

From getting started at e2 bat to withdrawing your money — here you will find direct and detailed answers to the most frequently asked questions. Organised into four sections: casino games, bKash/Nagad/Rocket deposits, identity verification, and withdrawals.

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Casino and Table Games

Learn more about e2 bat's casino games including Roulette, live dealer, and Teen Patti.

Roulette is a straightforward game. A spinning wheel has numbers 1 to 36 plus a zero. You can bet on a specific number, a colour (red or black), or odd/even. e2 bat Casino offers both European and American roulette. A winning bet on a single number pays 35:1. New players are better off starting with small bets to get comfortable.

Yes, live dealer games feature a real trained dealer broadcasting from a studio in real time. You watch the dealer deal cards or spin the roulette wheel on your screen and can also chat via live chat. e2 bat has live tables from multiple studios including Evolution, Ezugi, and SA Gaming, covering Baccarat and Roulette which are popular among Bangladeshi players.

Yes. e2 bat's live casino runs fully in a mobile browser — no separate app needed. A stable internet connection is recommended since live streaming uses data. Games run smoothly on both Android and iOS devices. You can easily raise or lower your bet with a tap on the screen.

Yes, both games are available. Teen Patti is essentially a three-card poker-style game — a Trail (three of a kind) is the strongest hand. Andar Bahar is simpler: a joker card is revealed and you bet on whether the next matching card will land on the left (Andar) or right (Bahar) side. e2 bat has JILI's TeenPatti Joker and Teen Patti 20-20 available on live tables.

Yes, each table has a set minimum and maximum bet limit, shown on screen when the game loads. There are generally different types of tables — low-limit tables for newer players and high-limit tables for experienced ones. Specific limits depend on the game provider and table. e2 bat has tables suitable for various budgets.

No, not at all. Baccarat looks complex but is actually quite simple — the hand closest to 9 between the Player and the Banker wins. e2 bat has tables with different bet limits, so new players can also get started with small amounts. Some live Baccarat tables also offer a live chat option in Bengali.

How to Deposit

Learn about deposit methods, limits, and troubleshooting for bKash, Nagad, and Rocket.

The minimum deposit at e2 bat to play slot games or any other game is ৳100 — the same limit applies across all payment methods. That means you can start depositing from just ৳100 via bKash, Nagad, or Rocket. New players can start small, and there is also an opportunity to get up to ৳20,000 as a 100% bonus on your first deposit.

e2 bat supports three mobile financial methods: bKash, Nagad and Rocket. All three are the most widely used mobile payment methods in Bangladesh and are accessible to nearly everyone. The deposit process is generally completed quickly. Depositing from a wallet registered in your own name also makes withdrawals easier later.

For accurate information on deposit fees, check e2 bat's cashier page or ask directly via live chat support, as terms may change. In general, the mobile wallet's own transfer charges may apply, depending on bKash, Nagad, or Rocket's own policies.

If the deposit has not been credited, first wait a few minutes as there can sometimes be a short delay. If it still has not appeared, save the transaction reference number from your mobile wallet and contact e2 bat's 24/7 live chat. Providing the reference number allows the team to verify and resolve the issue quickly.

Yes, depositing with Nagad follows the same straightforward process as bKash. Select the Nagad option on e2 bat's cashier page, send the required amount to the given number, and submit the transaction reference number. The minimum deposit is ৳100 for all mobile methods.

Rocket is Dutch-Bangla Bank's mobile financial service, but having a DBBL bank account is not required to use it. Anyone can register and use it via the Rocket app or USSD code. The minimum deposit with Rocket at e2 bat is also ৳100.

Identity Verification (KYC)

Find out when KYC is needed, what documents are required, and what to do if your verification is rejected.

e2 bat may request KYC verification before your first withdrawal or when a significant volume of transactions has occurred on the account. In some cases, basic information is verified right after registration. Some promotions such as the e2 bat birthday gift also apply to verified accounts. Completing verification on time speeds up the withdrawal process.

A National ID card (NID) is the most commonly accepted document. A passport or driving licence may also be acceptable — confirm which specific document is required with e2 bat's support team. Photos of the document must be clear and complete; blurry or cut-off images will cause delays in verification.

This is an important security rule. At e2 bat, withdrawals can only be made to a mobile wallet registered in the player's own name. Whether you withdraw to bKash, Nagad, or Rocket, the wallet must be in the same name as the e2 bat account holder. If the names do not match, the payment may be delayed or blocked. It is therefore essential to provide the correct name during registration.

The reason for rejection is communicated via email or on the account page. Common reasons include a blurry image, an expired document, or a name mismatch. Once you understand the reason, correct it and resubmit. If you are unsure about anything, contact e2 bat's live chat in Bengali — the support team is available 24 hours a day.

KYC may not be required immediately to make a deposit and start playing. However, if verification is not completed before a withdrawal, the payment will be held. It is therefore wise to complete verification at the start of registration so there is no delay after a win. Age and identity verification are also an important part of responsible gaming.

No. Casino and betting at e2 bat is strictly for those aged 21 and above. Proof of age is required during KYC verification, and accounts for anyone under 21 are not approved. This rule is strictly enforced.

How to Withdraw

Details on withdrawal rules, timelines, minimum amounts, and troubleshooting.

A standard withdrawal at e2 bat takes 5 to 30 minutes to complete. This timeframe applies to all methods — bKash, Nagad, and Rocket. However, if KYC verification is not complete or additional documents are requested, it may take longer. Requests from verified accounts are processed fastest.

The minimum withdrawal amount at e2 bat is ৳1,000. This limit is the same across all methods — bKash, Nagad, and Rocket. You can submit a withdrawal request as long as you have at least ৳1,000 in your account. Keep in mind that winnings from bonuses can only be withdrawn once the wagering requirements for that bonus have been met.

No. Under e2 bat's rules, withdrawals can only be made to a mobile wallet registered in the player's own name. Sending to someone else's bKash, Nagad or Rocket number is not possible, and any such request will be automatically rejected. This is strictly enforced to ensure account security.

The standard timeframe is 5–30 minutes. If it remains pending beyond that, first check whether KYC verification on your account is complete. If everything looks fine, contact e2 bat's live chat with your withdrawal transaction ID. The support team works around the clock and can assist in Bengali.

No, bonus funds cannot be withdrawn directly. Every bonus has a wagering requirement. For example, with the welcome bonus: if you deposit ৳1,000 you receive ৳1,000 in bonus and your balance becomes ৳2,000 — to withdraw the bonus you must wager ৳1,000 × 25 = ৳25,000. Once the requirement is met, you can withdraw your winnings. Full details are on the Terms & Conditions page.

For accurate information on the daily withdrawal limit and maximum amounts, check e2 bat's cashier page or live chat support, as these terms may be updated. Generally, verified account holders enjoy more benefits, and VIP members have access to further enhanced options.

Still have questions? Get direct support

If your question wasn't answered above, the e2 bat support team is always ready to help. Assistance is available in both Bengali and English. e2 bat VIP members receive priority support.

Live Chat

Chat in Bengali directly via live chat, 24 hours a day, 7 days a week. Open the chat widget from any page on the site.

Email Support

For detailed issues, contact us by email: [email protected] — write in Bengali or English, whichever you are comfortable with.

Response Time

Live chat gives you an immediate response. Email may take a little longer but you will receive a detailed reply.