e2 bat's Privacy Policy

1. Scope of Information Collection

Various types of information are collected when you register and use services on the e2 bat platform. This collection is done solely to improve service quality and ensure the security of your account.

1.1 Information Provided Directly

The information you provide during the registration process includes:

• Full name and date of birth
• Mobile number and email address
• Username and password (stored in encrypted form)
• Payment method details — bKash, Nagad, or Rocket number
• Government-issued identity document details for identity verification

1.2 Automatically Collected Information

When you use the e2 bat site, certain technical information is collected automatically:

• IP address and device identifier
• Browser type, operating system, and screen resolution
• Time of site access, duration spent on pages, and navigation patterns
• Game play history, bet amounts, and transaction records
• Referral source — which channel was used to access the site

1.3 Identity Verification Information

During the account verification (KYC) process, you may need to submit a copy of your national ID card or passport, proof of address documents, and a photo ID if required. This information is used solely for identity confirmation and is stored on secure servers.

2. Purpose of Information Use

e2 bat uses collected information only for specific and legitimate purposes. These purposes are set out in detail below:

2.1 Account Management and Service Delivery

• Creating, verifying, and keeping your account secure
• Processing deposits and withdrawals
• Ensuring uninterrupted access to gaming and betting services
• Applying bonuses and promotional offers
• Determining VIP level and calculating cashback

2.2 Security and Fraud Prevention

• Detecting and blocking unauthorized access to your account
• Identifying suspicious transactions
• Preventing the opening of multiple accounts
• Monitoring and preventing fraudulent activity

2.3 Communication and Support

Your account information is used when providing support via live chat or email. You are notified of important service updates, security alerts, and transaction-related information.

3. Sharing Information with Third Parties

e2 bat does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared with certain trusted parties for the purpose of operating the service.

3.1 Payment Processors

Necessary transaction information is shared with the relevant mobile banking provider to complete transactions through bKash, Nagad, and Rocket. This sharing of information is used only to complete transactions.

3.2 Game Software Providers

Game providers such as Evolution, Pragmatic Play, JILI, PG Soft, and Spribe process certain technical information to operate games. This information relates mainly to session IDs and game history.

3.3 Technology and Analytics Services

Aggregated (non-personally identifiable) information is shared with technology partners to monitor and improve site performance. No personally identifiable information is included at this stage.

3.4 Legal Obligations

Providing information in accordance with orders from government authorities or courts falls under legal obligation. In such cases, e2 bat complies with applicable law.

4. Cookies and Tracking Technology

Cookies and similar technologies are used on the e2 bat site to make your browsing experience easier and more personalized.

4.1 Types of Cookies

• Essential cookies: These cookies are necessary to maintain login sessions, remember language preferences, and store security tokens.
• Functional cookies: Help remember your preferred games, betting history, and site settings.
• Analytics cookies: Used to monitor site traffic and evaluate page performance.

4.2 Cookie Control

You can disable cookies from your browser settings. However, disabling essential cookies may cause some login and payment-related services to not work properly.

5. Information Storage and Security Measures

Keeping your information secure is one of e2 bat's top priorities. To this end, multiple layers of technical and procedural security measures are applied.

5.1 Technical Security

• SSL encryption: all data transmitted between the site and server is encrypted
• Password hashing: passwords are never stored in plain text
• Firewall and intrusion detection systems actively monitor
• Regular security audits are conducted

5.2 Data Retention Period

All information is retained while your account is active. Even after an account is closed, information may be retained for a specified period for legal obligations and dispute resolution purposes. Financial transaction records are retained for the period required under applicable law.

6. User Rights

Every registered user of the e2 bat platform has the following rights over their own information:

6.1 Right to Access Information

You have the right to know what information is stored in your account. To do so, contact the support team via live chat or email.

6.2 Right to Correct Information

If any of the information you provided is incorrect, you may request a correction. Corrections to name, mobile number, and identity-related information may require verification.

6.3 Right to Delete Information

When requesting account closure, you may ask for information that falls outside legal obligations to be deleted. It may not be possible to delete financial transaction records before the specified retention period.

6.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can opt out at any time. However, transaction-related and security notifications cannot be turned off.

Our Responsible Gaming Guidelines include information on setting account limits and self-exclusion, which complements your right to control your information.

7. Protection of Minors

All casino and betting services on e2 bat are for persons aged 21 or older only. Information from minors is not knowingly collected.

7.1 Age Verification

Date of birth is verified during registration, and age is confirmed via identity document before the account is activated. Accounts belonging to persons under 21 are closed immediately and the related information is deleted.

7.2 Request to Parents and Guardians

If you suspect that a minor has opened an account on e2 bat, please notify our support team immediately. We will resolve the matter promptly and securely delete the relevant information.

8. Policy Changes and Updates

e2 bat may update this privacy policy from time to time. Changes will be published on this page, and users will be notified of significant changes via email or site notification.

8.1 Notice of Changes

If significant changes are made to the policy, users will be notified at least 7 (seven) days before the changes take effect. Minor edits or language revisions may not require a separate notification.

8.2 Continued Use After Changes

Continued use of the site after an updated policy is published will be considered acceptance of the new policy. If you do not agree to the new policy, you may request account closure.

To learn more about our overall terms of service, visit the About e2 bat page.

9. Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, please contact the e2 bat support team. Our support team is available 7 days a week, 24 hours a day in both Bengali and English.

9.1 Contact Channels

• Live chat: Instant support is available from any page on the site
• Email: [email protected]

9.2 Complaint Resolution

When a complaint related to data protection is received, e2 bat will try to resolve it as quickly as possible. Complex matters may take more time to decide, and you will be kept informed of progress in such cases.

For quick answers to common questions, you can visit our Frequently Asked Questions (FAQ) section.